New partnership with SAP Emarsys
Shopgate integrates SAP Emarsys: New possibilities for personalized mobile marketing
From Felix Forester
Germany is European returns champion
In no other European country do more parcels go back to the sender than in Germany. According to the statistics service Statista.de, 315 million parcels were returned in 2020 alone. This means that returns alone generated more than 157 thousand tons of CO2. In addition, returns cost retailers a lot of money: from postage and warehouse costs to processing and qualification.
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2020 over 315 million return shipments
Assuming a standard carton for each return, this quantity alone would mean a tower 189,000 kilometers high. That is half the distance from the earth to the moon.
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32 flights with the 747 from Munich to New York
According to DHL, each parcel shipment generates 500 grams ofCO2. Following this calculation, one could fly 32 times from Munich to New York for the return shipments. With a Boeing 747.
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Postage: Cost driver for retailers in the case of returns
According to the EHI, returns are one of the biggest cost items for companies with mail order operations. Postage takes second place after inspection and quality control.
It doesn't have to be that way!
With Return-in-Store you save costs, protect the environment and inspire your customers!
With Return-in-Store you save costs, protect the environment and inspire your customers!
Shopgate customer SØR saves immense costs
by using ship-from-store and return-in-store.
Returns directly to the store
The option of handing in returns directly at the stores provides retailers with an effective tool to not only significantly reduce their own operating and returns costs. At the same time, they also have the opportunity to tap into huge upselling potential: with proactive and good advice, a pair of returned trousers can be turned into a full shopping cart. And in addition to more satisfied customers, retailers also make a major contribution to climate protection. Automated and controlled by a smart software solution that turns omnichannel from a vision of the future into an advantage in today's competitive environment.
The omnichannel suite explained simply
Experience Return-in-Store live!
Contact us for a no-obligation demo or initial consultation. We look forward to hearing from you!
Ralf Haberich, CEO Shopgate GbmH
Your advantages at a glance
Save shipping costs
By returning returns directly to your stores, you avoid costly return shipments via parcel service providers and services.
Increased customer satisfaction
Customers are also happy when they don't have to carry boxes of parcels to a post office or parcel store - but directly to your branch!
Less effort for returns
Relieve your employees in the warehouse by relieving them of the burden of processing countless individual incoming shipments
Automated and intelligent
Return-in-Store supports you and your staff in the store intelligently and proactively, giving you a perfect overview of all processes at all times.
Avoid CO2 emissions
Every kilometer that does not have to be driven is a kilometer for the environment and the future. Your contribution to a greener world!
More sales with upselling
In-store returns mean that customers come directly to the store. This opens up the opportunity for comprehensive advice and further upselling!
These customers already rely on Shopgate
Great ideas need creative minds that live them.
What our customers say
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Whitepaper - Return-in-Store
Reduce return costs by up to 70%!
Find out more in our blog
Why a shopping app is not worthwhile - and why this assumption is often wrong
The decision to introduce their own shopping app presents many companies with challenges.
From Ralf Haberich
Shopgate as “Leading Contender”
Shopgate named a "Leading Contender" in Mobile e-CommerceThe headline should probably read something like this,
From Ralf Haberich